Refund Policy of DistantView
Welcome to DistantView, located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. Please review our refund policy carefully to understand how we handle returns and refunds for orders made through distantview.sbs or placed by calling +44 20 7946 0958.
Cancellation Policy
If you need to cancel an order, please do so within the first 10 minutes after placing the order. This allows us to provide the best experience to all our customers. For cancellations, call us directly at +44 20 7946 0958.
Returns
As we offer perishable goods, we generally do not accept returns. However, your satisfaction is our priority. If you are not entirely satisfied with your purchase, please contact us within 2 hours of order pickup or delivery to discuss the issue.
Refund Eligibility
To be eligible for a refund, your item should be in the same condition that you received it---uneaten and with original packaging. We require a receipt or proof of purchase. Below are scenarios in which a refund or a partial refund may be granted:
- Incorrect Order: If you receive a different item than what you ordered, please contact us within 2 hours of receiving your order.
- Quality Issues: If the food item does not meet our standards for quality, please provide details, and if possible, images, to help us understand the problem.
- Missing Items: In the case that an item from your order is missing, please notify us immediately upon discovering the oversight.
Fulfillment errors that we confirm to be made by our team will be accepted for exchange for the same item or a full refund to £ original method of payment within 7 business days.
Non-refundable Items
The following items are non-refundable:
- Gift cards
- Promotional items
- Non-alcoholic drinks such as juices or lemonades that have been opened or consumed
Late or Missing Refunds
If you are expecting a refund and haven’t received it within the stipulated timeframe, first check your bank account again. Then, contact your credit card company or bank as there is often some processing time before a refund is posted. If you have followed these steps and still have not received your refund, please contact us at +44 20 7946 0958.
Amendments to the Refund Policy
DistantView reserves the right to modify this refund policy at any time. Any changes made will be reflected on distantview.sbs. We aim to stay consistent with our commitment to customer satisfaction while ensuring our policies are sustainable for our business.
Contact Information
For any questions or concerns regarding our refund policy or to initiate a refund or return, please contact us at the following:
Phone: +44 20 7946 0958
Address: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom
Web: distantview.sbs
We value your patronage and will strive to resolve any issues to your satisfaction.